COMEDescribe a COME download problem by its stage
A useful download report says whether the problem occurred on the web page, during transfer, in Android's installer or after opening the app.
Name the last success
Write one short sequence such as “entry page opened; file transfer failed”. This avoids calling an account-login error an installation failure. Include the exact message shown at the failing stage.
Add relevant device facts
For an installer issue, include Android version, device model, file source and completion state. For a page-access issue, record the browser message and destination. Do not add unrelated personal account data just because a form has an attachment option.
State what you tried
List a small number of deliberate checks and their outcomes, such as a connection comparison or storage review. Avoid claiming a cause from timing alone. Do not clear data or uninstall simply to make the report shorter.
A useful next step
Use the service's displayed help route with a concise stage-based description.
Related: Capture an Android installation error for COME help